Refund policy

At Arbor Moon, we want you to feel confident and satisfied with your purchase. If for any reason you are not completely happy, we offer returns and exchanges within 7 days of delivery.

 

Returns & Exchanges

• Items may be returned within 7 days of receiving your order.

• To be eligible, items must be unused, in original condition, and in original packaging.

 

Non-Quality Returns

• If the return is not due to a quality issue, the customer is responsible for the return shipping cost.

 

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

• We will arrange a replacement or refund at no additional cost.

 

How to Start a Return

 

To initiate a return or exchange, please contact us at:

Arbormoonllc@gmail.com

 

Please include:

• Your order number

• A brief description of the issue (if applicable)

• Photos (for damaged or incorrect items)

 

We’re here to help and will do our best to make things right.