Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can track your order at any time using the link provided in the email. Please allow 1–5 business days for tracking information to update after shipment.

If you have not received your tracking details or need further assistance, feel free to contact us at Arbormoonllc@gmail.com, and we will be happy to help.

Orders are typically delivered within 10–15 business days after shipment.

Please note that delivery times may vary depending on your location and may be slightly longer during peak periods.

If your package appears to be lost, please contact us at Arbormoonllc@gmail.com with your order number. 

We will assist you in contacting the carrier and investigating the issue.

If the package is confirmed lost in transit, we will offer a replacement or solution accordingly.

Please note that we are not responsible for packages marked as delivered.

To request a return, please contact us within 7 days of receiving your order at Arbormoonllc@gmail.com.

Items must be unused, in original condition, and with all original packaging

At this time, we do not offer exchanges.

If needed, you may return the item and place a new order.

Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.

If you receive a defective or damaged item, please contact us within 7 days of delivery at Arbormoonllc@gmail.com with your order number and clear photos of the issue.

After verification, we will offer a replacement or refund depending on the situation.

Please note that normal wear and tear, improper use, or accidental damage are not considered quality issues.